Frequently asked questions

• For the best cooking results, preheat the pan for a few seconds on low to medium heat.
• For the best cooking results, always use some oil or butter. We recommend using oil or butter, suitable for baking and frying (i.e. oils with a high smoke point). Check the label of your butter or oil to see make sure it’s suitable for cooking. Do not use extra vierge olive oil nor any type of oil sprays, including aerosols, mist, and pump sprays.
• The oil or butter should never get so hot that it smokes or burns.
• Always use a setting that is suitable for the ingredients you are preparing.

All stainless-steel products are dishwasher safe. However, we recommend washing them by hand with a soft sponge to maximise the life of the non-stick coating.

No, the stainless-steel pans must not be used in the microwave.

Yes, the pan is oven safe up to 260°C.

Yes, the glass lid is oven safe up to 220°C. Never immerse a hot lid in cold water as the lid may crack due to thermal shock.

• The outside of the pan may become discoloured due to overheating and corrosion by salts and minerals. However, this discolouration can be removed easily with a stainless-steel cleaner. This cleaner will not affect the performance of your stainless-steel products.
• The exterior of the pan can start to exhibit traces of use relatively quickly. One reason for this could be overheating. This happens when a pan is heated very suddenly over a very high heat, without the heat then being reduced. The pan may then take on a golden shine. This will not affect the pan’s performance, though.
• Another reason is when grease residues come into contact with the exterior of the pan. If your pan is still (very) hot when this happens, the grease may leave a charred layer on the stainless steel.
• Using a dishwasher or any associated abrasive products can also result in discolouration along the rim of the pan. The rim may then lose some of its shine.

The insides of the stainless-steel products have a ceramic non-stick coating, which is sand-based and does not contain any harmful substances PFAS.

The pan is intended for the preparation of food, not for storage.

• When cooking on induction, always choose a pan with a base that has the same diameter as the heat source.
• If you use a pan that is smaller or larger than the induction hob, the induction cooker may not recognise the pan.

Yes, pans of this quality can be used on one heat source and then another without any problems.

Pans made from 3-layer stainless material can make humming sounds during cooking. However, this is not a sign of malfunction and cannot damage your hob or pans. This occasional phenomenon is also called resonance. Unfortunately, this resonance cannot be solved by replacing the pans.

• If you cook for a long time, the handles will become hot. This is because the pans are made of perfectly conductive material, which means the transfer of heat to the handles is unavoidable.
• Always use oven gloves or mitts.
• Be extra careful when taking the pans out of a hot oven or cooking on a gas stove.

The glass lid is made from a combination of stainless steel and glass, which can be used at varying temperatures. The lid's upright stainless-steel rim ensures a seamless connection to the pan. As heat fluctuations can cause materials to expand, some space is required between the stainless steel and the glass.

It is best to remove any water or food residues from this area with a fine dry cloth, once you have rinsed the lid with hot water and cleaned it with a soft cloth. Soak the lid in hot water to loosen any stuck-on food residues, and remove them with a sponge or brush.

If any water remains under the rim after this, shake the lid and leave it lying flat at room temperature. Over time, the water will evaporate.

No, this can cause irreversible damage to the pan and the hob.

No, sharp metal objects such as knives and forks can scratch and irreversibly damage the non-stick coating. We recommend using the Royal Van Kempen and Begeer utensils for cooking with these pans.

Corrosion on your pans may be due to surface rust in the dishwasher.

These types of stains on the surface of pans may be caused by corrosion of small parts in the dishwasher or other stainless-steel products (such as knives, peelers, cutlery).

Prolonged exposure to salt, moisture, and acidic foods can also cause pan corrosion.

Corrosion stains can be removed easily with a soft sponge and mild detergent or a stainless-steel cleaning product. The stains do not affect the safety or performance of the pans.

Note: if you do not remove the stains, the damage may become permanent.

• We offer a 20-year warranty for manufacturing and material defects.
• We offer a 5-year warranty on the ceramic non-stick coating, provided that it has been used in accordance with the instructions for use.
• Always retain the till receipt, which will clearly state the purchase date and the product that you purchased.

• For the best cooking results, preheat the pan for a few seconds on low to medium heat.
• For the best cooking results, always use some oil or butter.
• The oil or butter should never get so hot that it smokes or burns.
• Always use a setting that is suitable for the ingredients you are preparing.

No, never immerse a heated cast iron pan in cold water or place a cold pan on a hot hob. The thermal shock may crack the enamel.

No, the cast iron items are not dishwasher-safe. Wash them only by hand.

• Remove food residues by soaking the pan in warm water for 15 to 20 minutes.
• Let the cast iron product cool down fully and remove any food residues with a soft washing-up brush or nylon cloth.
• Do not use an oven cleaner, steel wool, aggressive detergents, or chlorine-based bleach to clean the item.

No, cast iron products must not be used in the microwave.

Yes, the pan is oven safe up to 260 °C.

Remove the Dutch oven and lid from the heat source. Let the Dutch oven cool down and then carefully remove the lid from the pan.

If you cook for a long time, the handles will become hot. This is because the pans are made of perfectly conductive material, which means the transfer of heat to the handles is unavoidable. Always use oven gloves or mitts.

Do not attempt to repair the knob of the lid yourself. Contact customer services to have it replaced.

When cooking on induction, always choose a pan with a base that has the same diameter as the heat source. If you use a pan that is smaller or larger than the induction hob, the induction cooker may not recognise the pan.

No, sharp metal objects such as knives and forks can scratch the insides of the cast iron products and irreversibly damage them. We recommend using the Royal Van Kempen and Begeer utensils for cooking in the pans.

• Store cast iron pans in a dry cupboard.
• After a while, traces of rust may appear along the edges. This is a common phenomenon.
• Use a soft washing-up brush or fine-grained sandpaper to remove the rust spots. Then rub vegetable oil into these areas.
• For optimal storage, always use the four black clips supplied with the pan and place them between the lid and the pan.

We offer a 25-year warranty for manufacturing and material faults, provided that the product has been used in accordance with the instructions for use.

Always retain the till receipt, which will clearly state the purchase date and the product that you purchased.

Before first use, wash the utensils in warm water with a soft washing-up brush or nylon cloth. 

Yes, all utensils are dishwasher-safe. However, for the maximum lifespan, we recommend washing in warm water with a soft washing-up brush or nylon cloth. 

No, utensils must not be placed in the microwave.

No, the utensils are not ovenproof.

We offer a 2-year warranty for manufacturing and material faults, provided that the products are used in accordance with the instructions for use. Always retain the till receipt, which will clearly state the purchase date and the product that you purchased.

The pan protectors are made from 100% polyester

• No, the pan protectors are not suitable as trivets.
• If you place a hot pan on the protectors, the imprint of the protectors can be transferred to the pan.
• The pan protectors do not provide enough heat protection for surfaces. For example, if you place a pan protector on your wooden table and then place a hot pan on the protector, it can leave a heat mark on your wooden table

For the best results, clean the pan protectors with warm water and a soft washing-up brush. Then leave the pan protectors to dry at room temperature.

No.

No.

No.

• Turn the thermostat in a clockwise direction to the highest setting and allow the appliance to heat up (without the mini pans) for at least 5-10 minutes, without placing any food on the griddle.
• The green indicator light will go out once the gourmet set has reached the right temperature.
• When the appliance is turned on for the first time, it may produce some smoke, and you may notice a faint smell of smoke. This is normal: make sure the room is properly ventilated.
• The smell and smoke are temporary and will soon stop.
• We recommend that you place a heatproof table mat between your table and the appliance (to avoid potential damage to your table or tablecloth).

We recommend that you rub the grill/teppanyaki and the pancake griddle with some cooking oil before use.

No, neither the appliance nor the pans and spatulas are dishwasher-safe.

• After use, turn the thermostat all the way to the left.
• Unplug the power cable.
• Once the appliance has cooled down completely, wipe the top and corners of the appliance with kitchen paper or a soft cloth. Remove any stubborn residues by washing both sides of the plate with warm soapy water.
• The pans and spatulas can also be cleaned with warm soapy water and a soft cloth.
• Never pour cold water on the hot griddle.
• Never use sharp and abrasive cleaning agents.
• Never immerse the electrical appliance in water or other liquids.

To avoid danger, if the power cable is damaged, it must be replaced by the manufacturer, the manufacturer’s maintenance technician, or someone similarly qualified.

Do not throw the set away with household refuse. Bring it to a central collection point for the recycling of electrical and electronic household appliances.

We offer a 24-month warranty for manufacturing and material faults, provided that the product has been used in accordance with the instructions for use. Always retain the till receipt, which will clearly state the purchase date and the product that you purchased.

No, unfortunately the collection is not available online.